G Squared MDM Help Desk support solution takes your implementation to the next level. We give you 24/7/365 access for end user support of your MDM services on your wireless devices, as well as administrative support for the environment. End user support for: user account creation, device enrollment/de-enrollment, email issues, locate a device, application push, wipe or selective wipe, lost/stolen workflow, compliance issues, MDM application navigation, lock/unlock devices.. more! Administrative support for: environment changes, reporting, location group creation, application management, document management, policy change and push, technical support, new device testing, containerized testing and reporting…more!
- Direct Dial Number
- Live answer English-speaking personnel available 24/7/365
Other languages supported: French, Spanish, Portuguese
- Support for end users on MDM related issues
Lock/unlock, user add, user enrollment, locate device, push policy, push application, push documents, wipe device, selective wipe, general inquiries, client specific requests.
- Support for customer team on MDM administrative issues
Environment changes, reporting, location and user group creation, device re-assignment, application management, document management, policy change and push, technical support, new device testing, containerized testing and reporting.. other client specific requests.
- Client support manager for single point of contact
- Customized support for client based on policy and requirements
- SLA’s with detailed reporting
- Monthly Stewardship Meeting