MDM Managed Services

MDM is an important
strategy for any
wireless program.

G-Squared has partnered with industry
leading MDM cloud solutions to bring you
the most comprehensive service offering
available. Our years of experience with MDM in the enterprise environment saves you time and money during the setup and implementation, gives smaller organizations the resources available to fortune 500’s, and larger companies the resources and knowledge they need to get the job done right the first time.

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MDM Implementations

G Squared MDM Implementation service will take you through the setup of an MDM environment to ensure each environment is configured and aligned with your organizations goals. We will leverage our experience in both MDM environment best practices and end user support to accomplish your goals while providing end users a seamless support experience. A G-Squared SME will: perform a discovery session, propose a design based on discovery, provide a project plan with timelines, align support resources with MDM vendor as needed, setup and configure policies and compliance for MDM, MAM and MCM, reporting schedules, co-ordinate support for integration services setup, MEM setup and best practices, provide training and documentation, test devices in the environment, end user onboarding schedule/support/reporting, create custom “job aid” documentation for distribution to end users. Our team will also perform remote training sessions for customer staff so you are familiar with the environment as needed and as new features are launched.

Includes
  • Project Manager and MDM expert assigned
  • Needs discovery session
  • Project plan with timelines and checkpoints
  • Location and User Group setup
  • Policy Creation
  • Compliance rules creation
  • Application management setup
  • Document Management Setup
  • Telecom reporting setup
  • Environment Setup and customization
  • Enrollment setup and testing
  • End user load
  • Co-ordinate email and integration services installation and setup
  • Create custom documentation
  • Testing
  • Training / Demonstration
MDM Ongoing Support

G Squared MDM Help Desk support solution takes your implementation to the next level. We give you 24/7/365 access for end user support of your MDM services on your wireless devices, as well as administrative support for the environment. End user support for: user account creation, device enrollment/de-enrollment, email issues, locate a device, application push, wipe or selective wipe, lost/stolen workflow, compliance issues, MDM application navigation, lock/unlock devices.. more! Administrative support for: environment changes, reporting, location group creation, application management, document management, policy change and push, technical support, new device testing, containerized testing and reporting…more!

Includes
    Includes
  • Direct Dial Number
  • Live answer English-speaking personnel available 24/7/365
    Other languages supported: French, Spanish, Portuguese
  • Support for end users on MDM related issues
    Lock/unlock, user add, user enrollment, locate device, push policy, push application, push documents, wipe device, selective wipe, general inquiries, client specific requests.
  • Support for customer team on MDM administrative issues
    Environment changes, reporting, location and user group creation, device re-assignment, application management, document management, policy change and push, technical support, new device testing, containerized testing and reporting.. other client specific requests.
  • Client support manager for single point of contact
  • Customized support for client based on policy and requirements
  • SLA’s with detailed reporting
  • Monthly Stewardship Meeting