Help Desk

G Squared Wireless is your single source for mobility support in your enterprise.

G-Squared solutions are designed to fit organizations of all sizes and verticals.

Support products range from eSupport, BYOD program support only all the way to 24/7/365 “follow the sun” live answer help desk. Be it an end user trying to access his email at his home office, or an international traveler in Japan, certified tier 3 agents will be available to ensure your issue is resolved.

Help Desk Support Options and Inclusions
Procurement Specialists

A team of procurement specialists to process approved orders. Our team will ensure the right device with the right plan is ordered and provide you will robust reporting and tracking.

 
eSupport

A comprehensive knowledge base of wireless of most common wireless device issues. Video tutorials from the G-Squared Help Desk team, live chat and online ticket submission for device changes.

 
Incident Management

MACD’s, Warranties and product replacement, device or email issues, SLA compliance, all are managed in the G Sqaured Incident reporting system. We keep meticulous details of every transaction and interaction and report them all back to you! Live real time access of all tickets and training on the platform is provided by your G-Squared Client Manager.

 
End User Live Answer Help Desk

The fastest way to get resolution to your wireless issues. Support for your end user population on wireless devices. Support starting at 12 hour in your supported time zone and available 24/7/365. All device types and OS supported, trained and experienced tier 3 agents will resolve your issue quickly and effectively.

 
VIP Support

G-Squared works to ensure all users receive the VIP treatment at all times. This “all inclusive” support option gives a subset of your executives access to all services at any time regardless of the service subscription the rest of your end users receive. Need a programmed and setup device overnighted on a Saturday afternoon? We have it covered…

 
Application Support

Why do people buy smartphones and tablets….? the APPs!! G-Squared offers the most comprensive application support product available to corporate users. Bring us your custom or public application and we will develop a custom support program tailored to your environment. From consulting and training, deployment and support, monitoring and reporting, G-Squared ensures you get the most from your investment in mobile software applications.