eSupport Press Release


 G Squared Wireless Launches First Cloud-Based Intelligent Wireless Support Platform of Its Kind

Cutting edge self-service support portal delivers high value at low cost to enterprise customers while returning valuable business analytics.

Nashville, TN, March 5, 2015G Squared Wireless, a MMS industry trendsetter specializing in corporate wireless support, announced today the release of eSupport – a self-service support platform with Active Directory and MDM integration. eSupport is an intelligent cloud-based mobility support portal that aggregates the knowledge of a tenured support agent into an easy-to-use, fully customizable interface. With eSupport all major web browsers are supported as are smartphones and tablets with 24/7/365 access to a comprehensive and growing library of wireless support content including “how to” videos and walk-throughs. eSupport can be purchased as a stand-alone solution or coupled with live phone support including an “online chat” option.

According to Nate Dodd, CEO of G Squared Wireless, “At G Squared Wireless, we are constantly looking to improve the wireless support desk experience, a source of great frustration and challenges for the enterprise, while increasing efficiencies for both the end user and our customers. Mobility is constantly changing and with fragmented mobile programs, diverse device types, and multiple operating systems being the norm, keeping up is nearly impossible.” Dodd added, “We are excited to introduce an innovative solution that helps solve this problem. eSupport is the first cloud-based intelligent wireless support platform of its kind built for enterprise-level customers, which allows users to quickly and easily solve their own wireless issues anytime and anywhere, lowering overall support costs and freeing up valuable time and resources.”​

eSupport is a product of G Squared Wireless and Metacake, an award-winning design, technology and marketing firm that specializes in designing customer focused web and mobile experiences, and brand-centric targeted marketing initiatives.

Metacake’s co-CEO, Kenneth Ott said, “Metacake is dedicated to creating amazing web and mobile experiences that are beautiful, easy to use, and successfully accomplish their business goals. We are thrilled to be helping with the development of eSupport which enables end users to quickly and easily solve wireless support issues on-demand. This is all done by offering device and issue-specific articles and video content in a simple, attractive, company-branded web and mobile experience.”

The eSupport product is now available in two package formats (Standard and Corporate), both fully customizable and easily implemented in 30 days or less. While the Standard configuration offers custom site navigation and filtered/selected content specifically for a company’s environment, the Corporate option specifically adds custom domain mapping and SSO integration. eSupport also offers analytics and advanced value reporting, helping to identify areas of improvement and increased efficiencies. The ultimate goal of eSupport is to provide end users the ability to quickly solve problems on demand and significantly reduce inbound support calls. Dodd noted, “G Squared is confident that eSupport will pave new highways in delivering a complete and unparalleled enterprise end user support solution.” 

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About G Squared Wireless

G Squared Wireless is a full service mobility center that specializes in 24/7/365 Wireless Help Desk Support, Mobile Procurement, Mobile Device Management (MDM) Administration and Device Logistics.

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